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Terms of Service

Terms of Service

Descry Co., Ltd. Terms of Use

Article 1 (Purpose)

The purpose of these terms and conditions is to stipulate the rights, obligations and responsibilities of THE COMPANY and its members in using the services operated and provided by Descry Co., LTD (hereinafter referred to as “THE COMPANY”).

Article 2 (Definition)

  1. The definitions of terms used in these terms and conditions are as follows.
    1. ‘Service’ refers to the mental health care service provided by THE COMPANY through the mobile application and website, self-assessment tools, hospital information search and chatting with hospital personnel, mood tracking and journal writing, chatbot service, and other mental health-related education and information provision, refers to all services related to the sale or brokerage of mental health-related products.
    2. ‘Member’ refers to ‘general member’ and ‘consultation organization, etc.
      1. A ‘general member’ means a person who has agreed to these terms and conditions, provided personal information to ‘THE COMPANY’ and registered as a member, and is continuously provided with service information while the general user can continue to use the services provided by THE COMPANY.
      2. ‘Consultation agency, etc.’ means agree to these terms and conditions, sign a use contract (hereinafter referred to as “membership”), sign a use contract with the “company”, and use all services provided by the “company”. It refers to a member who is a qualified hospital, treatment institution, or counseling institution. THE COMPANY may divide the grades of “consultation agencies, etc.” (experts) according to company internal regulations for clear provision of services.
      3. “Smart Band” refers to a portable Bluetooth connected device, which tracks the number of steps, step type (walking/fast walking/running), calories burned, steps/calorie goal, heart rate, sleep information (bedtime, wake-up time, total sleep time, deep sleep) / sleep time, sleep evaluation, etc.) and stress information (stress level by time period, HRV.)
      4. ‘Usage fee’ refers to the amount charged by THE COMPANY to the member in return for using the paid service of the service.
  2. Among the terms used in these Terms and Conditions, the parts not specified in this Article are subject to related laws and general practices.

Article 3 (Publication and Amendment of Terms and Conditions)

  1. The company posts the contents of these terms and conditions on each footer section of each web page, which users can access.
  2. If necessary, the company may revise these terms and conditions to the extent that it does not violate relevant laws.
  3. When the company revises the terms and conditions, the date of application and the reason for the amendment shall be specified and notified along with the current terms and conditions from 7 days before the effective date of the revised terms to the day before the effective date in accordance with the provisions of Paragraph 1. However, in the case of revising the terms and conditions unfavorably to the member, notice is given from 30 days before the effective date of the revised terms to the effective date or via e-mail, text message, or screen within the service using the information provided by the member at the time of registration.
  4. If the company notifies or notifies of the revised terms and conditions in accordance with the preceding paragraph and the member does not express his/her intention to refuse, even though the company has clearly notified or notified that if the member does not express his/her intention within the 30-day period, the member will be deemed to have expressed his/her intention. In this case, the user is deemed to have agreed to the revised terms and conditions.
  5. If the user does not agree to the application of the revised terms and conditions, the company cannot apply the revised terms and conditions, and in this case, the member may terminate the service use contract. However, if there are special circumstances in which the company cannot apply the existing terms to a member who disagrees with the revised terms, the company may terminate the service use contract with the user.
  6. If necessary, the “Company” may have separate terms of use and policies for individual services (hereinafter referred to as “service-specific information, etc.”), and if the contents conflict with these terms and conditions, “service-specific information, etc.” it takes precedence.

Article 4 (Type of service)

The types of services provided by the company are as follows:

Services Item Description
Gideb Find Provider A service that provides information about hospitals, counseling institutions, etc. under the conditions desired by the “general member” based on GPS with the consent of the “general member”
iTest A service that allows “general members” to self-assessment for depression, anxiety disorder, stress level, bipolar disorder, and alcoholism
iJournal Services that allow “regular members” to track mood and write diaries
A service that can share the written contents with “consultation organizations, etc.” when “general members” agree to the disclosure
Wellness Workshop A 3-day online program that provides self-care tools with an 8-week health goal writing activity to “regular members” through paid payment and helps them lead a healthy life
Second Wind ‘Second Wind’ app service that provides health management information in conjunction with “Dofit Smart Band” through paid payment
Health Assessment Services that provide information on mental health
Chat Chatbot Based on the Q&A set by the “company”, a service that provides text messages to “members” about what they are curious about
Notification A service in which the “company” notifies the “member” of the content that needs to be notified (however, in this case, the “member” is notified separately and consent is obtained. The “member” can change the reception or not at any time in the settings of the smartphone terminal .)
Chatting A service that allows text messages to be communicated with “consultation organizations, etc.” if the “member” agrees
Payment Gateway A service that pays medical expenses by mobile using the payment method designated and registered by the “member”
Misc Services “Other services” additionally developed by ‘THE COMPANY” or provided through partnership agreements with other companies

Article 5 (Change of Service)

  1. THE COMPANY may change the contents of the service to be provided depending on circumstances. In this case, THE COMPANY must notify or post the contents of the changed service, etc. and the date of provision.

  2. If the contents of the service contracted with the member to be provided by THE COMPANY are changed due to reasons such as out of stock or change of technical specifications, the reason is notified to the member.

  3. If a member suffers loss or damage due to the suspension or change of paid services, the “Content User Protection Guidelines” announced by the Ministry of Culture, Sports and Tourism shall be followed.

Article 6 (Paid service)

  1. THE COMPANY may organize and provide various paid services for the convenience of members in their use of services.

  2. THE COMPANY notifies the specific details such as the type and content of the paid service in accordance with Paragraph 1 through THE COMPANY’s usage policy or notices within the service, and informs the fee before the member uses the paid service.

Article 7 (Membership)

  1. Members apply for membership by filling in information according to the registration form set by THE COMPANY and expressing their intention to agree to these terms and conditions. However, THE COMPANY may request the submission of additional materials if necessary.

  2. THE COMPANY may approve the member registration according to THE COMPANY’s choice to the member who has applied for membership in accordance with the preceding paragraph. If this is done, membership registration may be cancelled.

    1. In case of false, omission, or error in the registration details
    2. If it is not your real name or you use someone else’s name
    3. If you are under the age of 14 as of the date of membership application
    4. When a member who has been notified of suspension of use or loss of qualifications from THE COMPANY terminates the contract of use during the period of suspension or loss and re-applies
    5. If you have previously lost your membership under these terms and conditions, except when you have obtained approval from THE COMPANY to rejoin.
    6. If it is confirmed that the application for membership is in violation of these Terms and Conditions or is illegal or unfair due to social norms
    7. If 30 days have not passed since the member voluntarily withdraws from membership
    8. In the case of an application for the purpose of impairing or impairing the social well-being or morals
    9. Application by a person who is unable to accept due to reasons attributable to the applicant or violates other matters set by THE COMPANY
  3. The time of establishment of the membership contract is when THE COMPANY’s approval reaches the member, and THE COMPANY may not accept it for reasons such as THE COMPANY’s business judgment.
  4. If there is a change in the member information submitted to THE COMPANY, the member shall immediately notify THE COMPANY of the change in a reasonable way, such as changing the member information within the service page, and THE COMPANY shall bear the disadvantages caused by not implementing it. Do not.

Article 8 (Use of executives and employees of members, such as consulting organizations)

THE COMPANY may assign individual codes to members, such as consulting organizations, so that employees belonging to members, such as consulting organizations, can use the services provided by THE COMPANY.

Article 9 (Notification to Members)

  1. If THE COMPANY needs to notify the member, it can be done using the e-mail address, mobile phone number or address registered at the time of membership registration.

  2. In the case of a notice to a large number of unspecified members, THE COMPANY may replace individual notice by posting the relevant content on the website of the service for more than one week. However, individual notices are given for matters that have a significant impact on transactions with members.

Article 10 (Application for Paid Service)

A member of the service applies for use by the following or similar method on the service page.

  1. Search and select services
  2. Input of information such as name, address, phone number, mobile phone number, and e-mail address
  3. Confirmation of the contents of the terms and conditions, services with limited right to withdraw subscription, and contents related to usage fees
  4. Indication of agreeing to these terms and conditions and confirming or rejecting the matters in subparagraph 3 above
  5. Confirmation of transaction conditions affecting the purchase decision or necessary to relieve damage to members
  6. Application for use of services such as services and confirmation or consent
  7. Choice of payment method

Article 11 (Payment Method)

The payment method for paid services purchased from the service can be selected from the following methods.

  1. Various card payments such as prepaid cards, debit cards, and credit cards
  2. Payment by means paid by the ‘company’, such as points
  3. Mobile phone payment
  4. Deposit without bankbook, account transfer
  5. Payment by gift certificate contracted with THE COMPANY or recognized by THE COMPANY
  6. Payment by other electronic payment methods, etc.

Article 12 (Start of service use)

  1. The service start date is when THE COMPANY applies for membership according to THE COMPANY’s membership application form, pays the service usage fee set by THE COMPANY, and THE COMPANY approves it. However, for free members, the service start date is when THE COMPANY approves the membership after the applicant applies for membership. However, if the service cannot be started immediately due to business or technical difficulties of THE COMPANY, the service may be withheld after notifying the member without delay.

  2. The services of paid members are provided on an hourly, daily, or monthly basis, and if they do not express their intention to reuse at the end of the hour, day, or month, the provision of service information is automatically stopped.

Article 13 (Service usage hours)

  1. In principle, the service is provided 24 hours a day, 7 days a week, 52 weeks a year, except for special cases such as business or technical difficulties.

  2. THE COMPANY may set the available time for each service content, and in this case, the content will be announced on the website.

  3. Not with standing the provisions of the preceding paragraph, the use of the service may be restricted exceptionally on the day or time determined by THE COMPANY due to the need for regular inspection, etc. service may be temporarily suspended. In this case, THE COMPANY notifies the member on the website or in the method specified in Article 9, but if there are unavoidable reasons that cannot be notified in advance, it may be notified afterwards.

Article 14 (Withdrawal of Membership and Loss of Qualification)

  1. A member may request withdrawal at any time, and THE COMPANY will immediately handle it as stipulated by relevant laws. However, even if the member withdraws, these terms and conditions will continue to apply if it is necessary to complete the already concluded individual contract.

  2. If a member falls under any of the following reasons, THE COMPANY may immediately limit, suspend, or lose the member’s qualifications.

    1. When registering false information when applying for membership
    2. In case of threatening the order of e-commerce, such as interfering with other members and members’ use of services or stealing their information
    3. In case of acts prohibited by laws or these Terms of Use or contrary to public order and morals
    4. In case THE COMPANY or a third party damages the reputation of THE COMPANY or harms the credibility of THE COMPANY by stating or distributing false facts without any basis for THE COMPANY’s service provision or to a third party
    5. In the case of interfering with THE COMPANY’s business in an inappropriate way, such as abusive language, intimidation, or obscene language or behavior, to THE COMPANY’s employees in the process of using the service
    6. If THE COMPANY interferes with THE COMPANY’s business by habitually canceling, exchanging, or returning the service without any justifiable reason after purchasing the service
    7. In case of violation of THE COMPANY’s terms of use, personal information processing policy, other policies, etc.
    8. In the event of an act contrary to the interests of THE COMPANY or an act equivalent thereto
    9. When a member dies
    10. In the case of violating sound commercial order by purchasing services for the purpose of resale of services, etc.
    11. In case of simultaneous connection from two or more PCs, mobile devices, etc. with the same “ID”
    12. In case the member’s ID and service are used by others
    13. When the member’s ID and THE COMPANY’s services are sold or rented to others or the service is used for advertising
    14. Replicating THE COMPANY’s Services

Article 15 (Withdrawal of subscription)

  1. ① A member who has entered into a contract with THE COMPANY for the purchase of paid services, etc. may withdraw the subscription within 7 days from the date of receiving the notice of approval from THE COMPANY.

  2. When a member starts using the service, the subscription cannot be withdrawn. However, in the case of a purchase contract for a service composed of divisible digital content, Article 16 shall apply to the part that has not been provided.

Article 16 (Withdrawal of Paid Member and Refund)

  1. In the event of membership withdrawal or withdrawal of subscription for paid services, the following refund rules apply. However, for services provided by an external service provider, etc., a refund must be received directly from the external service provider, etc. in accordance with the refund policy of the external service provider, etc.
Division Date of occurrence of reason for return Refund amount
1. The usage fee collection period
Within 1 month 		1) Before use All fees already paid
2) Before 1/3 of the total period of use has passed An amount equivalent to 2/3 of the fee already paid
3) From 1/3 of the total period of use to before 1/2 of the total period of use An amount equivalent to 1/2 of the fee already paid
4) After 1/2 of the total period of use has elapsed no return
2. The usage fee collection period
In case of more than 1 month 		1) Before use All fees already paid
2) After starting use The sum of the refundable usage fee for the month in which the reason for return occurred (referring to the returnable learning fee calculated in accordance with 1.) and the total usage fee for the remaining months
  1. The details of refunds for other services shall be notified to the member before or at the same time as the service commences.

Article 17 (Refund due to inability to provide service)

If the service requested by the member cannot be provided due to THE COMPANY’s circumstances, THE COMPANY notifies the member of the reason without delay. The contract cancellation and refund procedures are carried out within 3 business days from the date of occurrence of the cause.

Article 18 (Management of Dormant Members)

  1. THE COMPANY operates an inactive member management policy that converts members who have not logged in for more than one year to dormant members.
  2. Personal information (or personal information files) of dormant members is transferred to a separate database (DB) or stored in a different storage location.
  3. Dormant members are restricted from using the services provided by THE COMPANY (website).
  4. THE COMPANY notifies the inactive member of the relevant information separately through e-mail or other electronic means up to 30 days prior to the conversion of the inactive member.

Article 19 (Effect of withdrawal of subscription, etc.)

  1. THE COMPANY will refund the payment for services, etc. already paid within 3 business days when the service is returned from the member. In this case, when THE COMPANY delays the refund of services, etc. to the member, it pays the delayed interest calculated by multiplying the delayed interest rate determined and announced by the Fair Trade Commission for the delay period.
  2. When a member pays for services, etc. by a payment method such as a credit card in refunding the above price, THE COMPANY may, without delay, have the operator who provided the payment method suspend or cancel the charge for the service, etc. request.
  3. In case of withdrawal of subscription, etc., if there is a cost necessary to return the service provided, the member shall bear it.
  4. In accordance with Article 16, if a member uses part of the service, THE COMPANY may charge the member an amount equivalent to the profit earned by the member through the use or partial consumption of the service or the cost required to supply the service, etc..

Article 20 (Obligations of THE COMPANY)

  1. THE COMPANY shall not engage in acts prohibited by laws and regulations or these Terms and Conditions or contrary to public order and morals, and shall do its best to provide services continuously and stably as stipulated in these Terms and Conditions.

  2. THE COMPANY must have a security system to protect members’ personal information so that members can use the service safely.

Article 21 (Responsibilities of Members)

  1. Before purchasing a service, a member must accurately check the detailed information and transaction conditions of the service posted on the service before making a purchase. All losses incurred by the purchase without checking the contents of the service, etc. to be purchased and the terms of the transaction belong to the member.

  2. Members must use the service only for the purpose of psychological counseling.

  3. Members shall not engage in any of the following acts.

    1. Registration of false information when applying or changing
    2. Acts that damage or disadvantage the reputation of others or THE COMPANY
    3. Interfering with the business activities of THE COMPANY
    4. Acts pretending to be others and falsely stating relationships with others
    5. Unauthorized change of information posted or posted by THE COMPANY
    6. Transmission or posting of information (including computer programs) that is prohibited by the relevant laws and regulations or that interferes with the services provided by THE COMPANY
    7. Purchasing services for the purpose of resale of services, etc., which harms the order of sound commerce
    8. Simultaneous access to two or more PCs or mobile devices with the same “ID”
    9. Act of allowing others to use the member’s own ID and service
    10. Selling or renting the member’s ID and THE COMPANY’s services to others, or using the service for advertising
    11. Reproduction of THE COMPANY’s services
    12. Acts that infringe on copyright and other rights of THE COMPANY or a third party
    13. Acts that damage the reputation of THE COMPANY and other third parties or interfere with business
    14. Distributing false information or distributing information that has not been medically verified for the purpose of giving property benefits to oneself or others or causing damage to others
    15. An act of disclosing or posting obscene or violent messages, images, obstructions and other information that goes against public order and morals on the service bulletin board
    16. In case of conducting sales activities using the service provided by THE COMPANY without THE COMPANY’s express prior consent
    17. Posting articles or sending e-mails by impersonating or impersonating an employee or operator of THE COMPANY or by stealing someone else’s name
    18. Posting or sending by e-mail data containing software viruses or other computer codes, files and programs designed for the purpose of disrupting or destroying the normal operation of computer software, hardware, and telecommunications equipment.
    19. Acts of using the service for the purpose of resolving academic questions, advertising, stalking, pranks, etc.
    20. Any other illegal or unreasonable act, any act that violates the terms and conditions or guidelines
  4. If a member violates Paragraph 3, No. 7, No. 11, No. 12, or No. 16, the member pays THE COMPANY an amount equivalent to 10 times the normal price of THE COMPANY’s service usage fee as compensation for damages If the actual damage exceeds the above damage, the above excess damage must also be compensated.

Article 22 (Member’s ID and password)

  1. Members are responsible for managing their ID and password.

  2. Members must not allow a third party to use their ID and password.

  3. If a member recognizes that his/her ID or password is stolen or is being used by a third party, he/she must immediately notify THE COMPANY and follow THE COMPANY’s instructions, and THE COMPANY is responsible for any disadvantages caused by not following THE COMPANY’s instructions not supported.

  4. If a member’s member information (ID, password) is lost, at the request of the member, it can be checked and reissued after going through the identity verification process in the service.

Article 23 (Personal Information Protection)

  1. When collecting personal information of members, THE COMPANY collects only the minimum information necessary for contract implementation and service provision, and strictly manages it in accordance with the personal information handling policy.

  2. THE COMPANY publishes the personal information handling policy at the bottom of the service by means of a link, etc., and provides it for members to easily inquire and view.

    1. If THE COMPANY needs to obtain the member’s consent in accordance with this article and the personal information handling policy, the identity of the person in charge of personal information management (affiliation, name and phone number, other contact information), the purpose of collection and use of information, and the third party Matters stipulated in the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., such as matters related to the provision of information about can.
    2. Members may request to view and correct errors in their personal information held by THE COMPANY at any time, and THE COMPANY is obliged to take necessary measures without delay. If a member requests correction of an error, THE COMPANY does not use the personal information until the error is corrected.
    3. When a member withdraws from membership, 5 days from the date of request for withdrawal (according to the regulations on public holidays in public offices) (excluding public holidays) within the member’s personal information.

Article 24 (Deletion of Posts or Contents)

THE COMPANY may suspend posting or delivery without prior notice if it is determined that everything posted or delivered by a member falls under any of the following cases, and THE COMPANY is not responsible for this.

  1. In case of illegal
  2. In case of violation of public order and morals
  3. In case the content infringes on the copyright or other rights of THE COMPANY or a third party
  4. Violation of policies and guidelines set by THE COMPANY
  5. In case of advertising or business without the consent of THE COMPANY
  6. In case of posting other posts that violate these terms and conditions

Article 25 (Intellectual Property Rights and Restrictions on Use)

  1. Intellectual property rights for articles written by THE COMPANY belong to THE COMPANY.
  2. Members shall not use the information obtained through the use of the site for commercial purposes by copying, transmitting, publishing, distributing, broadcasting, or other methods without prior consent of THE COMPANY, or allowing a third party to use the information for which intellectual property rights belong to THE COMPANY. 
  3. The intellectual property rights of the posts posted by the member on the service are owned by the member, and THE COMPANY may post and use it for advertisements, etc.
  4. Members shall not act in violation of the intellectual property rights of third parties, and shall bear all responsibilities arising therefrom, and THE COMPANY shall not be liable for any damages resulting from the inspection, search, and management of the member’s posts.
  5. In accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (hereinafter referred to as the “Information and Communications Network Act”), a member or a member whose rights have been infringed, such as infringing on his/her privacy or defaming his/her reputation by postings published by other members A third party (hereinafter referred to as the “applicant for deletion, etc.”) may request THE COMPANY to delete the relevant post or publish the content of the rebuttal by explaining the fact of the infringement. In this case, if THE COMPANY cannot determine whether the rights of the posting, etc. are infringed, or if a dispute is expected between the parties, THE COMPANY will take measures to temporarily block access to the posting (hereinafter referred to as “temporary measures”) for up to 30 days.
  6. Members whose posts, etc. have been temporarily taken under Paragraph 5 (hereinafter referred to as “publishers”) may request THE COMPANY to restore the posts, etc. (hereinafter referred to as “reposting request”) during the temporary measure period. In addition, THE COMPANY reviews the request for re-posting and decides whether to restore the post, etc. At this time, THE COMPANY may request the publisher to submit necessary explanatory materials. If the publisher does not make a request for re-posting within the temporary measure period, the post will be deleted after the temporary measure period expires.
  7. If THE COMPANY recognizes that the posts posted in the service infringe on the rights of a third party, such as invasion of privacy or defamation, take temporary measures (hereinafter referred to as “arbitrary temporary measures”) can be taken. The processing procedure for arbitrary temporary postings follows the latter part of paragraph 5 and the provisions of paragraph 6.
  8. In the event that a member terminates the contract of use or the contract of use is terminated for a legitimate reason pursuant to these terms and conditions, THE COMPANY may delete the posts posted by the member.

Article 26 (Limitation of Liability)

  1. THE COMPANY mediates transactions between general members and consulting organizations for some services, or transactions between general members and external service providers (hereinafter ‘consultants’ and ‘external service providers’ are collectively referred to as ‘external service providers, etc.’) It only operates, manages, and provides a system for intermediary services, and does not represent general members and external service providers. In addition, general members and external service providers are directly responsible for transactions established between members and external service providers, and for information provided by general members or external service providers. However, if THE COMPANY directly sells to general members, THE COMPANY bears the sales responsibility.
  2. THE COMPANY does not intervene in transactions made between third parties and members connected through links, banners, etc. within THE COMPANY’s service screen, and does not take any responsibility for such transactions.
  3. THE COMPANY is not responsible for any obstacles in using the service due to reasons attributable to the member.
  4. In relation to the transaction between the member and the external service provider, etc., the existence and authenticity of the intention to apply for or accept the service, the quality, completeness, safety, legality, and non-infringement of the rights of others, members, or external service providers, etc. We do not guarantee, and assume no responsibility for, the information provided by you, the truth or legality of such information.
  5. THE COMPANY is not responsible for the reliability and accuracy of information, data, facts, etc. posted by the member or THE COMPANY in relation to the service.
  6. THE COMPANY is exempted from responsibility for service provision if it is unable to provide the service due to changes in related laws, natural disasters, or force majeure equivalent thereto.
  7. THE COMPANY is not responsible for any loss of profit expected by the member using the service provided by THE COMPANY and is not responsible for any damage caused by secondary data obtained through the service. THE COMPANY has nothing to do with the reliability and accuracy of information, data, and facts posted by members on the services provided by THE COMPANY.
  8. THE COMPANY does not intervene in disputes between members or between members and third parties through the services provided by THE COMPANY.
  9. If THE COMPANY acts as an intermediary in the provision of services, THE COMPANY is not responsible for the contract between the member and external service providers.
  10. We are not responsible for the use of the services provided by THE COMPANY unless there are special provisions in the relevant laws and regulations.

Article 27 (Dispute Settlement)

  1. ① THE COMPANY installs and operates a damage compensation processing organization to reflect legitimate opinions or complaints raised by members and compensate for the damage.

  2. THE COMPANY will prioritize complaints and opinions submitted by members. However, if prompt processing is difficult, the member will be notified immediately of the reason and processing schedule.

  3. If a member applies for damage relief in relation to an e-commerce dispute between THE COMPANY and the member, the Fair Trade Commission or the dispute resolution agency commissioned by the provincial governor may follow the mediation.

Article 28 (Competent Court)

  1. These Terms and Conditions shall be governed by the laws of the Republic of Korea.

  2. The court of competent jurisdiction for litigation related to disputes between THE COMPANY and members is determined in accordance with the Civil Procedure Act.

Addendum

These Terms and Conditions are effective from October 01, 2021.

Gideb Confidentiality Oath

At (Insert Company Name), we are unwavering in our mission to create a safe space for our clients to heal and grow. To this end, it is our topmost priority to ensure clients’ peace of mind that their privacy is treated with the utmost caution and respect. As health professionals and active partners in our clients’ journey towards achieving a healthier, manageable lifestyle, we are acutely aware that our clients place deep trust in us to keep their information and the intimate contents of their sessions absolutely confidential. Our institution vows that this trust will always be met with the highest level of respect and accountability. Given the rising concerns about confidentiality, we would like to reaffirm our commitment to keep our clients’ private information safe. In accordance with the Personal Information Protection Act, our clinic and each of the health providers under our care are solemnly bound to keep our clients’ personal record absolutely confidential. Beyond this, privacy protection is an issue all of us at (Insert Company Name) regard with paramount importance, and hence we would like to re-emphasize our commitment to upkeep this promise by vowing the following:

  • We will not share any identifying information about my client with their friends, family, employer, or community, including name, address, or phone number.
  • We will not tell anyone else any information the client chooses to share with me during sessions without explicit permission from the client themselves. 
  • We will not disclose any information the client shares to us about other people, including family, friends, co-workers, etc. to any third party.
  • We will not disclose the fact that the client is attending the organization to any third party.
  • We will not share any information regarding clients’ medical health history, health diagnoses, medications, etc. to any third party.
  • We will not share any notes or records of a client's visits or information that the client confides in me as they are kept confidential and are not shared without the client’s permission.
  • We will comply with all government regulated privacy laws and will consistently work to create the best environment for all clients through quality assurance.

We hope that for both our existing clients and for individuals interested in the services our organization provides, our steadfastness and unrelenting commitment to security and client privacy will always be a steady pillar of assurance. As we continue to strengthen and build new professional relationships with clients, we hope that our pledge of confidentiality will assure peace-of-mind as our clients strive towards becoming healthier, more resilient individuals.

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